In e-commerce the margin is in the follow-up. We automate the pre-purchase answer, the abandoned-cart recovery and the post-order sequence so campaign spikes convert instead of overwhelming your team.
In e-commerce, margin hides in the follow-up: recovering the cart, answering the pre-purchase question in seconds, and turning one order into a repeat customer. AI service agents and lifecycle automation do exactly that, at campaign scale, without a bigger team.
Every inbound lead gets an instant, relevant response and a booked next step — before a competitor replies.
Built with: Merkoll · OpenAI · Twilio · Microsoft Graph · Make
Answering the pre-purchase question in seconds and recovering the cart are two of the highest-ROI automations in commerce — and they run at any campaign scale.
Studies of B2B enquiries consistently show that contacting a lead within minutes dramatically raises the odds of qualifying it versus waiting hours. Most companies still reply too slowly — which is exactly the gap this closes.
No — done well, they feel prompt and human. We use your tone, real context from the enquiry, and hand off to a person the moment judgment is needed. The goal is speed with a human in the loop, not a wall of bots.
We integrate with Shopify and most major e-commerce stacks via API, plus the Merkoll platform for stores we host end-to-end. Support inboxes, ad platforms and email tools connect the same way.
Book a free 30-minute audit call. We scope your current process, agree on what to automate first, and give you a fixed price. Most focused builds start from €1,500 and go live in 2–4 weeks.
Book a free 30-minute audit call. We'll map your current flow and show you exactly what to automate first — no obligation.
